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Terms of Service ESstevia
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1. TERMS AND CONDITIONS
These are the General Terms and Conditions (“GTaC”) of ESsweet, part of ESstevia located at  Slachte 9, 8732 EL Kubaard, NEDERLAND, E-mail: info@esstevia.nl, Telephone: +31517469090 Registered with the Leeuwarden Chamber of Commerce under nr. 51156393. VAT (BTW) number: NL823117339B01. These GTaC shall apply to all purchases and sales agreements entered into by ESstevia and its customers through the ESsweet.nl website (“the Website”). By checking the ‘Accept’ box you agree to their contents and their applicability to the agreement you enter into with ESstevia.

2. PURCHASES
2.1 The purchasing process
You can place an order on the Website by clicking on all desired items on the website, which will place them in your Shopping Cart. You may then inspect your Shopping Cart and make any changes necessary. Once you find the Shopping Cart corresponding with your wishes, you may click on the ‘Proceed to Checkout’ button, which will generate an electronic order form listing the desired items. Upon completion of the order form, including details of payment you will be transferred to a secure environment to finalize the financial transaction. This will complete your order.

2.2 The sale and purchase agreement
Upon processing your order, the Website will in principle send you an e-mail receipt. The sale and purchase agreement shall be completed  from the moment said e-mail is sent. This said agreement shall therefore be deemed as agreed in The Netherlands.

2.3 Refusing a transaction
The Webshop reserves the right however, to refuse to process a transaction for any reason and/or to refuse service to anyone at any time in its sole discretion.


2.4 Delivery
The Webshop only delivers to customers who have an address in the European Union. Orders from outside this territory will not be accepted.

3. PRICES AND INFORMATION ON THE WEBSITE
3.1 Listed prices
The prices listed on the Website are in EURO and include VAT, but do not include shipping costs. The total price listed on the order list and on the electronic order form does include shipping costs. Prices are subject to change at any time. Products are sold on a delivery unpaid basis. The recipient may also have to pay import duty or a formal customs entry fee prior to/or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

3.2 Price changes after concluded sale and purchase agreement
Changes in prices do not affect the sum payable in a concluded sale and purchase agreement as confirmed by ESstevia by e-mail.

3.3 Information regarding prices, specifications, etc.
Although all information regarding prices, specifications, etc. is placed on the website with the utmost care, ESstevia does not guarantee its accuracy.

3.4 No obligation to deliver in case of incorrect information
ESstevia shall not be bound to deliver any orders that were placed on the basis of incorrect information on the website.

3.5 Information on external websites
Certain links on the website may give access to sites and sources of information that are exploited and maintained by third parties. ESstevia does not control these sites and does not accept any liabilities regarding their contents.

4. PAYMENT
Payment can be made by means of such credit cards or alternative methods as are indicated on the electronic order form. By making use of a certain credit card(number) you confirm that the credit card that is being used is yours. The amount payable will be debited from your account when your order is accepted by ESstevia. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to ESstevia, we shall postpone delivery and contact you. In that case ESstevia shall not be liable for any delay or non-delivery. Credit card details will be processed by means of an SSL (secured socket layer) connection. ESstevia shall not be liable for any misuse of this data by third parties.

5. DELIVERY
5.1 Delivery period
ESstevia shall do her utmost to deliver all purchases within the period indicated on the website. ESstevia however is dependent on suppliers in this respect. As a result, all times indicated on the Website are indicative. ESstevia shall not be liable in any way if delivery takes place at a later date.

5.2 Delivery of your purchase
All goods bought at  ESstevia will be delivered within 7 working days. Deliveries are made by PostNL. After your order has been shipped you will receive a PostNL trackingnumber by E-mail. If the order hasn't been received within 30 days, the costumer can cancel the order. Unless other delivery terms are agreed.

5.3 Insurance of your shipment
All items are insured by ESstevia until such time that they have been delivered at your address. Any complaints regarding the state in which goods have been delivered (including missing labels and tags) must be made to ESstevia no later than two working days upon receipt of the goods by e-mail or telephone at the address/number listed in part. 1. In case your shipment is not delivered within 30 working days, ESstevia will have the courier conduct an investigation of the status of your shipment. Only after the outcome of this investigation, ESstevia may refund the value of your order. Such refund will be made if ESstevia or the courier is to blame for not receiving your order.

6. RETURNS
6.1 Cancellations, returns and exchanges
Cancelling an order for free is only possible before the order has left our warehouse. If you cancel an order after it has left our warehouse, the shipping costs will be charged to you. Please check the product carefully upon receipt before taking off all original tags and labels and decide within 7 working days whether you accept the product or send it back to ESstevia. After removing the tags and/or after using the product, the product cannot be returned or repaired, nor entirely or partially refunded. All goods bought at ESstevia can be returned or exchanged after requesting a return number on the Website. You can do this by sending an email with the ordernumber to info@esstevia.nl . You will receive a return number by email which you have to include as a print in the returnpackage. This has to be done within 7 working days upon delivery. Only first returns and exchanges within the Netherlands are free of charge. All goods bought at the webshop can only be returned to the address below.

Returned goods must be shipped  within 7 working days after receiving the return number to:    
 
ESstevia
Slachte 9
8732 EL Kubaard
THE NETHERLANDS

The goods are your responsibility until they reach our warehouse. Please use a trackable mailing method and save your receipt from the post office.

All accurately returned products will be credited as a refund to the original purchaser’s credit card account, or bank account excluding the shipping costs to the shipping address. ESstevia will pay the costs of the return shipping. In order to receive a refund the product you return must be in new, unused condition with all the original packaging still. New and unused means that there are no (make-up) marks on the item or any wear on the tags. Unused also means: no perfume scent or smell of smoke on any item. Please note that items that are damaged are not considered to be faulty. If you have received a ESstevia article as a gift, you are allowed to exchange it within 7 working days. The new article must have the same price, or may be priced higher, provided you pay the difference. Furthermore you pay the added shipping costs plus customs levies/taxes and import or export duties.

6.2 Costs on second return
ESstevia will only compensate shipping costs within the Netherlands and only the first time you return or exchange a product. In case you wish to return again within the same order or exchange or return the exchanged product, the shipping costs will have to be paid by yourself. The same applies for all returns or exchanges of products that were received outside of the Netherlands.

6.3 Reservation of a product at exchange
In case you want to exchange your order, the new product(s) will not be reserved for you immediately. This will happen at the moment we have received the returned product(s) in the condition in which it was/they were delivered to you. After the receipt of the product(s) in their original condition, ESstevia will send you an e-mail confirming and approving your return shipment. From this moment onwards ESstevia will reserve the desired product(s) for you. It may be possible that the desired product is out of stock at that time.

6.4 Refund period
After the receipt of the goods by ESstevia the money will be transferred to your bank, or creditcard account within a maximum of 7 working days. Banks and credit card companies handle payments on their own conditions. That is why it can take longer before the money will actually be refunded to your account. ESstevia cannot be held responsible for this.

6.5 Responsibility for return shipment
ESstevia is not responsible for your return shipment to us. As sender of the shipment, you are responsible for the actual delivery to our return shipment address. You must deliver the return package in correct fashion . If it cannot be established that a return shipment that has gone missing was transferred in the correct way, ESstevia shall not be obligated to refund the product.

7. RETURNS OF SALE ITEMS
7.1 Check the received items
Please check the product carefully upon receipt before taking off all original tags and labels and decide within 7 working days whether you accept the product or send it back to ESstevia.
After removing the tags and/or after using the product, the product cannot be returned, repaired, nor entirely or partially refunded.

7.2 Sale price adjustment policy
If you purchase a ESstevia item up to 14 days before the start of a sale, we will be happy to adjust the price of the product to the reduced price, but only if you report this.  Please note, before we can approve any adjustment in the sale price, an item must be available for purchase when you make your request. All approved sale price adjustments will be credited to your account. Please be aware, this policy does not extend to items originally purchased in a sale or to any special promotional items at temporarily reduced prices.

8. PRIVACY
ESstevia respects your privacy. The information you provide through the website will only be used to process your order and to inform you about ESstevia and its products.

9. LIABILITY
The liability of ESstevia towards the purchaser shall be limited to the amount of the purchase price. ESstevia shall never be liable for any loss of profits or goodwill or any other consequential damages.

10. LANGUAGE, APPLICABLE LAW AND FORUM
All correspondence with ESstevia must take place in English or Dutch. The laws of The Netherlands will  apply to all transactions. Any dispute relating to a purchase and sale agreement to which these GTaC apply shall exclusively be brought before the District Court of Leeuwarden, unless EStevia shall choose to bring this dispute before the competent court of the purchasers residence.

11. INTELLECTUAL PROPERTY
This website and all its subdomains are intellectual property of  ESstevia. Nothing may be copied or used without permission of the owner.

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